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A single thirty day period afterwards with three mobile phone calls and 2 voicemails unanswered I used to be last but not least capable to speak to a supervisor named Linda ** that decided to convey to me that they would decreased the price to $200. I advised her that it absolutely was ridiculous how they may have taken care of me Which they ought to be ashamed of them selves. I'd to have the carpet replaced mainly because I had a hose gap in my ground for that earlier thirty day period in addition to a 50 percent and I could not Reside like that anymore so I agreed to pay for the cost. Every day before the appointment they made a decision to connect with me and inform me that they over booked and can't allow it to be. They did tell me that they would now set up it free of charge, which was the initial decent thing that they have got carried out for me. We rescheduled and the 2nd time they arrived they advised me that they were being heading to put in gold or silver flooring transitions, which I told them that there was no way they ended up likely to do this given that they originally set up wood transitional and it absolutely was even mentioned on my primary order sort.
BBB handles the following varieties of grievances involving enterprises as well as their shoppers As long as they don't seem to be, or have not been, litigated:
I gave them my husband's contact number due to the fact he could be residence not me Nonetheless they known as me time and again Regardless of frequently telling them to call him. A person customer support person basically stated "oh, We have now that number, I assume no person is looking through." Customer care those who Really don't examine, nice.
All I am able to say is Will not use them unless you simply Really don't care what the Price is. I think one other remark that they toss an enormous selection at you to discover in the event you bite, very well I obviously did not and wouldn't suggest them.
Their specs and "minimal warranties" are very spectacular nonetheless it makes it quite challenging to perform a immediate comparison. In addition they usually do not disclose who the company's are and every thing is A non-public label. They do not have normal stone like travertine or slate.
Avoid at all charges. Rip off galore. Was this assessment …? Beneficial 17 Funny 1 Amazing 2 10/two/2014 Prior evaluate I just must re-touch upon the Empire today. Each and every time someone reviews on their own internet site and places a… I just really need to re-touch upon the Empire today. Whenever someone reviews on their own internet site and places a foul evaluation some physique always arrives back and says oh We now have no information on you you should Make contact with us yeah suitable that is her way of saying oh my God we screwed up.
The very following early morning on January 13th I contact Empire back to substantiate my cancellation and ensure my funds is remaining refunded. I spoke by using a CSR who requested why I had been canceling and I told her I discovered a person to find here get it done for less (I'd not, but I didn't would like to endure an entire track and dance). She questioned for simply how much and I informed her it was just one space and I discovered anyone to make it happen for fifty percent the value they had been charging me. This CSR tells me my organization is appreciated and he or she sees some rebates that I am qualified for which would knock my price down considerably.
I also concur that if my payment is returned unpaid by my financial establishment, I authorize the electronic debit or use of a bank draft from my account in the amount of the payment moreover a service cost of $25, or the most authorized by regulation.
It had been truly negative. I was informed padding is included in the worth and that's just how Empire does it so I could not get carpet only. The minimum high-priced carpet quotation was $614.
I known as the product sales agent and he assured me that it's going to be cared for. A different day, A different appointment as well as the installer is available in to examine the ground and recognized It's not at all glued adequately, it creaks after you walk on it. He stated he will require to order much more Wooden and desires to program A different day for installation.
Outlined in Chain, Chain, Chaaaiiiin, Chain of foods, Gown Your Nest, Soiled Position doers Just after looking at a kiosk advertising and marketing specials while in the mall I scheduled an appointment for Empire to return out and show me their hardwood flooring. I had now been searching for above per month and realized the pricing on laminate, engineered, along with the unique grades of hardwood. I tried to obtain a pricing of a few woods they had sample boards of but Empire is not going to give you a value around the cell phone, on the web or at their kiosk.
Stop subsequent Kimberly W. five/27/2016 Today,immediately after nine days of calls and pricing changes, Randy from Grand Prairie, TX came out to convey us two samples so I could make a decision of course which carpet coloration I needed right before going on. Value started at Nearly 7k to 3k in nine days?? Having said that, when my partner advised him he would study the deal and have back again to him, he was irritated and told us he helps make no income popping out once more so we have to go over deal NOW and indicator it.
I get in touch with customer service and following a large inconvenience get yourself a supervisor who tells me they have had problems with that individual salesman previously. Awesome. I inform her my issues and she or he states "Alright we'll get that carpet in on Monday.